Frequently Asked Questions

Answers to the most common questions about shopping at Red Monté.

Orders

How do I place an order?
Choose an available color and size on the product page, add the item to your cart, then follow the checkout steps. Available payment methods are shown at checkout.

Can I change or cancel an order?
Contact us as soon as possible. We will try to help before the order is processed, but changes and cancellations are not guaranteed after an order is placed. Items cannot be added to an existing order.

Where is my confirmation email?
Check your spam or junk folder first. If it is still missing, contact us with the name and email address used at checkout.

Fit & products

How do I choose a size?
Use the Size Guide next to the size selector on each product page. Compare the garment measurements with a similar item you already own; fit can vary by style and fabric.

Are colors exact?
We work to show colors accurately, but screens and lighting can create small differences. Product photos and the written color name should be considered together.

Shipping

Do you offer free shipping?
Yes. Standard U.S. shipping is free on orders of $39.90 or more. Standard international shipping is free on orders of $69 or more.

How long does delivery take?
Orders usually require 1–3 business days to process. U.S. orders usually arrive within 5–10 business days from the order date. International orders usually arrive within 6–12 business days after dispatch. Busy periods and customs can add time.

How do I track my order?
Tracking information is emailed after dispatch. Please allow time for the carrier to scan the parcel.

Returns

What is the return window?
Eligible items may be returned within 15 days of delivery. Items must be unworn, unused, unaltered, with tags and in their original packaging. Final-sale items and gift cards cannot be returned.

Are exchanges available?
We do not offer standard exchanges. The fastest option is to return an eligible item and place a new order. We will assist separately if an item arrives incorrect, damaged or defective.

How do I start a return or report a problem?
Use our contact details and include your order number. For a wrong, damaged or defective item, also include clear photos.

See the full shipping details and return details before purchase.